Pastoral support and Early help

As a school we believe that Pastoral support underpins the whole school community.  Ensuring that every child matters and is valued is a focus for the school through the house system.  This is vital to ensure that every child can access a quality education. 

We recognise that there will be times when people need support.  The positive relationship between children, parents, friends, the community and school is fundamental to develop a well rounded member of society.  The following outside agencies provide a range of support and guidance to families and young people.  Click on the boxes below to find out about services which may be of value in a childs journey to adulthood.  

General help 

There are a number of charities that provide support and advice to young people and families on a range of issues.  The following charities are important organisations that we recommend on a regular basis to parents.  Visit the websites and then use their search engines to find more information.

The NSPCC  The National Society for the Prevention of Cruelty to Children are the the leading children's charity fighting to end child abuse in the UK with a range of advice on different issues for parents and children

Glos Families Is a local information page that is linked to local authority providers, with information on a range of issues​

Childline provides counselling service for parents, children and young people.

Gloucestershire Healthy Living and Learning provides support around the PSHE curriculum to teachers and advice for parents. There are resources, as well links to partner organisations to support the emotional health and wellbeing of all children and young people.

Parenting Support Line (no website) is a free confidential advice line providing guidance and emotional support on any aspect of parenting and family life.

Call 0800 542 02 02, email, or message on Facebook.

Available Monday to Friday 9.00am to 8.00pm and Saturday 10.00am to 6.00pm


School Support 


Designated Safeguarding Lead - Liza McCarthy Assistant Head.

Deputy Safeguarding Lead - Adrienne Niblett and Elen Derrick

Heads of House or Year;                       

If you would like to let the school know of any issues you are facing, or would like any school support please contact the relevant  Head of House or Head of 6th Form.


                 Joseph                         Will                        Phil                        Adrienne                Darren

                 Wilgoss                   Rothwell                 Amor                       Niblett            Leatherbarrow


The School Nurse

The school nurse is at Balcarras every Monday lunchtime.  These are free drop in sessions for any pupil who feels they need some support or guidance.  Located in the medical room no appointment is necessary.  Alternatively, a Head of House will be very happy to arrange a session for any pupil.

Balcarras School Nurse    is Amy Jones and the Early help coordinator is Jubaida Rashid

There is a self referral form you can complete if you would like to see the    school nurse, this can be found by clicking here If you do complete this form we would reccomend that you let your Head of House know. (see links below)

Text School Nurse            Young people aged 11-16 can get text advice from the school nurse by  texting 07507333351

School Counsellor;                               James Mann is a dedicated school counsellor who can offer support for pupils, appointments are made through your head of  house or head of year.

Education Welfare Support;             Rachel Fitzpatrick is the Welfare support worker who provides support to the school and parents with advice on improving attendance

Balcarras Early Help Coordinator; Jubaida Rashid visits Balcarras on Thursday afternoons and works closely with the Head of House team.  Early help involves everybody and the aim is to identify emerging problems, to enable the right level of intervention and support when needed, through the designated school lead and other professionals.  Click here to find out more about this process.

Mental Health 

Click on the image above for ten conversation starters to support young people with their mental health.

Young Minds is a national charity that provides practical support and advice on Mental Health.  They also have a Young Minds Parent Helpline phone number: 08088025544

Chat Health is a confidential text messaging service for young people to get in touch with a healthcare professional for advice and support on physical and mental health issues.

Kooth is an online support platform for 11 to 18 year olds where young people can access free anonymous counselling, join friendly discussion boards, keep online journals, goal trackers, and read self-help articles with the option to contribute their own experiences or advice.

Young Gloucestershire offer Counselling by phone and via online chat for 16 to 25 year olds facing challenges with their mental and emotional wellbeing. Young people can be referred or can refer themselves.

The Mix supports under 25s with mental health, money, homelessness, finding a job, relationships and drugs. They can talk to young people about their situation and signpost them to organisations that could help.

Heads Together is a charity designed to promote support and communication about mental health issues

Headroom - The BBC have created a new website called 'Headroom'.  This website has lots of resources to help those who may be experiencing mental health difficulties.

The NHS have a website offering mental health support called 2gether this website offers a range of other services for young people and parents at this location

Students against depression offers excellent advice for anyone feeling low, stressed or depressed

Mindful is a new service for 11-17 year olds providing help and advice on mental helath and emotional well being

On Your Mind is a website run by NHS to provide advice to people with a range of concerns from Mental health to Bereavement

Teens In Crisis is a charity who aim to to improve, preserve and promote good mental health and well-being among young people and their families.


Anxiety UK is a charity to help people suffering from anxiety disorders

Calm Harm is an app designed to help reduce the need to self harm. It offers lots and lots of ways to distract yourself, it is endorsed by the NHS

No Panic is a helpline providing support for panic attacks and anxiety disorders

Gloucestershire self harm is a safe, non-judgmental helpline for young people and adults who self harm, and their friends, families and carers.


You have not allowed cookies and this content may contain cookies.

If you would like to view this content please










Winstons Wish Provides services to bereaved young people and their families offering practical advice and guidance in helping to grieve and cope with bereavement.

Hope is a charity set up to help young people effected by bereavement

Cruse Bereavement Care - Provides Information on what you can do to help a child or young person who is grieving.  

Hope Again - is aimed at young people aged 12-18 and is part of Cruse Bereavement Care.  The website is designed to help young people find their own way with dealing with loss. 



Child Exploitation 

CEOP website The Child Exploitation and Online Protection (CEOP) Centre is dedicated to eradicating the sexual abuse of children. That means we are part of UK policing and very much about tracking and bringing offenders to account either directly or in partnership with local and international forces." You can also report concerns and abuse and will find a button to CEOP on most social networking sites as well as in instant messaging and other interactive software.


Internet safety 

Click here for ten top tips on how to keep your child safe online.

There is further information available - click here - on how to be kind online.

If you want to set up your parental controls on your child's phone there is an iphone guide here, and an android version here

The Safer Internet website has lots of information whether you're a student, a parent or carer, or a member of staff on how to access the internet safely. Click logo for link.

These websites were recently recommended in a government publication: - By National Crime Agency-CEOP (Child Exploitation and Online Protection) provides resources for parents and carers and children of all ages to help keep children safe online. - has developed guidance for parents and carers to begin a conversation about online safety. - is a collaboration between Parent Zone and NCA-CEOP, providig support and guidance for parents and carers related to the digital world from leading experts and organisations.  - has guidance for parents and carers to help keep children safe online - has support for parents and carers to keep children safe online - has support for parents and carers from the NSPCC, including a guide to social networks, apps and games. 

 Social Media

For general information on how to stay safe online see the poster here

Safer Internet Center offer advice on how to ensure that young people remain safe when online

Instagram Checklist to make sure that your Instagram account is safe, there is also a handy poster click here on how to stay safe on Instagram.

Snapchat Advice on how to ensure that snapchat is used safely. Plus there is a poster click here for how to stay safe on Snapchat.

Tik Tok parental advice on usage. Also click here for safer Tik Tok advice.

Facebook Information and advice on how to stay safe on Facebook, Click here for a poster on how to stay safe on Facebook.

Whats App advice and guidance, Also this link here has advice on how to be Whats App safe,

Sexting Advice from the South West Grid for Learning for parents and young people dealing with issues arrising from sexting. 

SafeTo Net  This is an app for parents to help you safeguard your children from online risks like cyberbullying and sexting, whilst respecting yourchild’s rights to privacy. 

Own It The BBC have a website and app called own it. The website has a lot of content for children to help them navigate their online lives, and the free smartphone app comes with a special keyboard which can intervene with help and support in the moments that children need it the most. It can be downloaded for free in the Google Play Store and Apple App Store.


You have not allowed cookies and this content may contain cookies.

If you would like to view this content please


There are some simplified versions of Young peoples rights on social media at the bottom of this page, produced by tes and the childrens commissioner


 LGBT support

Gay Gloucester is a local charity providing support for LGBT people, their families and friends

Young Stonewall - provides support for young LGBTQ people at home, school or work.

Stonewall is  a lobbying and focus group working for equality for LGBT and provide support and help for people experiencing abuse and/or discrimination because of their sexuality.


 Drugs and Alcohol

Frank is a charity that provides advice and information for young people and parents on drugs



Educate against Hate The Educate Against Hate parents' hub provides resources and government advice for parents and carers on keeping young people safe from extremism, including online.

Lets Talk About It This website provides support for parents and carers to keep children safe from online radicalisation.

GOV.UK referral tool Any member of the public can report terrorist content they find online through the GOV.UK referral tool. More information about what to report and what happens when you make a report can be found on the Action Counters Terrorism campaign.

 Other Helplines

Samaritans are available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

The Hideout - A website designed by women's aid for children and young people to help them understand domestic abuse.

Family Lives - This website provides information, advice, guidance and support on any aspect of parenting and family life.  

Beat eathing disorders -This charity aim to support people who have or are worried they have an eating disorder, as well as others affected, such as friends and family members.

The Early Intervention Foundation supports early intervention measures to tackle the root cause of social problems among young people

First Aid advice can be found at the British Red Cross website

Carers Trust - The carers trust have a list of organisations that can help if you are a young carer alongside lots of useful advice.