Pastoral support

As a school we believe that Pastoral support underpins the whole school community.  Ensuring that every child matters and is valued is a focus for the school through the house system.  This is vital to ensure that every child can access a quality education. 

We recognise that there will be times when people need support.  The positive relationship between children, parents, friends, the community and school is fundamental to develop a well rounded member of society.  The following outside agencies provide a range of support and guidance to families and young people.  Click on the boxes below to find out about services which may be of value in a childs journey to adulthood.  

General help 

There are a number of charities that provide support and advice to young people and families on a range of issues.  The following charities are important organisations that we recommend on a regular basis to parents.  Visit the websites and then use their search engines to find more information.

The NSPCC  The National Society for the Prevention of Cruelty to Children are the the leading children's charity fighting to end child abuse in the UK with a range of advice on different issues for parents and children

Glos Families Is a local information page that is linked to local authority providers, with information on a range of issues

Childline provides counselling service for parents, children and young people.


School Support 


Designated Safeguarding Lead - Liza McCarthy Assistant Head.

Deputy Safeguarding Lead - Jeanette Corinaldi

Heads of House or Year;                       

If you would like to let the school know of any issues you are facing, or would like any school support please contact the relevant  Head of House or Head of 6th Form.


                 Jeanette                  Siobhan                    Phill                        Adrienne                Darren

                 Corinaldi           Winterbottom             Amor                       Niblett            Leatherbarrow


The School Nurse

The school nurse is at Balcarras every Monday lunchtime.  These are free drop in sessions for any pupil who feels they need some support or guidance.  Located in the medical room no appointment is necessary.  Alternatively, a Head of House will be very happy to arrange a session for any pupil.

Balcarras School Nurse                         Zia Richards

There is a self referral form you can complete if you would like to see the    school nurse, this can be found by clicking here If you do complete this form we would reccomend that you let your Head of House know. (see links below)

Text School Nurse            Young people aged 11-16 can get text advice from the school nurse by  texting 07507333351

School Counsellor;                               James Mann is a dedicated school counsellor who can offer support for pupils, appointments are made through your head of  house or head of year.

Education Welfare Support;             Steve Bond is the Welfare support worker who provides support to the school and parents with advice on improving attendance

Balcarras Early Help Coordinator; Sinead Kirk visits Balcarras on Thursday afternoons and works closely with the Head of House team.  Early help involves everybody and the aim is to identify emerging problems, to enable the right level of intervention and support when needed, through the designated school lead and other professionals.  Click here to find out more about this process.

Mental Health 

Young Minds is a national charity that provides practical support and advice on Mental Health.  They also have a Young Minds Parent Helpline phone number: 08088025544

Heads Together is a charity designed to promote support and communication about mental health issues

The NHS have a website offering mental health support called 2gether this website offers a range of other services for young people and parents at this location

Students against depression offers excellent advice for anyone feeling low, stressed or depressed

Mindful is a new service for 11-17 year olds providing help and advice on mental helath and emotional well being

On Your Mind is a website run by NHS to provide advice to people with a range of concerns from Mental health to Bereavement

Teens In Crisis is a charity who aim to to improve, preserve and promote good mental health and well-being among young people and their families.

Anxiety UK is a charity to help people suffering from anxiety disorders

No Panic is a helpline providing support for panic attacks and anxiety disorders








Child Exploitation 

CEOP website The Child Exploitation and Online Protection (CEOP) Centre is dedicated to eradicating the sexual abuse of children. That means we are part of UK policing and very much about tracking and bringing offenders to account either directly or in partnership with local and international forces." You can also report concerns and abuse and will find a button to CEOP on most social networking sites as well as in instant messaging and other interactive software.


Internet Safety



The Safer Internet website has lots of information whether you're a student, a parent or carer, or a member of staff on how to access the internet safely. Click logo for link.

Safer Internet website

 Social Media

Safer Internet Center offer advice on how to ensure that young people remain safe when online

Instagram Checklist to make sure that your Instagram account is safe

Snapchat Advice on how to ensure that snapchat is used safely

Facebook Information and advice on how to stay safe on Facebook

Sexting Advice from the South West Grid for Learning for parents and young people dealing with issues arrising from sexting. 



There are some simplified versions of Young peoples rights on social media at the bottom of this page, produced by tes and the childrens commissioner

 LGBT support

Gay Gloucester is a local charity providing support for LGBT people, their families and friends

Stonewall is  a lobbying and focus group working for equality for LGBT and provide support and help for people experiencing abuse and/or discrimination because of their sexuality.


 Drugs and Alcohol

Frank is a charity that provides advice and information for young people and parents on drugs


 Other Helplines

Samaritans are available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts.

Winstons Wish Provides services to bereaved young people and their families offering practical advice and guidance in helping to grieve and cope with bereavement.

Hope is a charity set up to help young people effected by bereavement

The Early Intervention Foundation supports early intervention measures to tackle the root cause of social problems among young people

First Aid advice can be found at the British Red Cross website